FAQs
 
About our company?
ParcelFriend.com works with the world's largest and leading courier companies such as DHL, FedEx, Interlink, ParcelForce and UPS.
ParcelFriend.com is the UK's leading courier Parcel Delivery service with many great competitive discounts for its customers.
When you book online with ParcelFriend.com, we will select the most appropriate courier, send them to collect your parcels as soon as possible, then deliver it anywhere in the UK excluding Ireland And Northern Ireland
The Parcel Next day delivery services offered by Parcelfriend.com are identical to those offered by the carriers themselves, but are guaranteed to be much cheaper!
No one came to collect my parcel, why?
When we book a collection, the driver will come between 9am to 6:30pm with a success rate of 95%. Please ensure you have provided the correct and accurate collection address. There may be times of the year where depots around the UK may be closed due to the severe weather conditions. If this is the case, please check our front page and you will be able to find more information about your area and whether we can collect or not.
How much does it cost to send a parcel through your network?
Please check our services section for the UK and EU prices. You will be able to find all services we provide along with criterias for shipment for each.
Claiming for lost or damage?
If you want to claim for lost or damage, please do so within 4 days for damage and up to 14 days for lost. Please send us an email through our contact form stating your Order ID and description of goods with the reason of the claim. Once we receive your claim, we will then ask for photographs of the box it was packaged in and the damage as evidence. If you are claiming for lost, please state its lost with your OrderID. We will also need proof of value e.g. a receipt, invoice or purchase order. The proof of value should indicate the actual content cost value excluding vat and profit, NOT the sale value.
How can my track my order?
You can track your order by entering your order id in the tracking form provided on the tracking page. Please click here to track your order.

Shipment tracking details will be visible from 2 to 4 hours after the collection has been made. If there is no tracking detail visible, please contact us quoting your order id.

How can i pay for my order?
You can pay for your order via PayPal - All UK cards accepted and its 100% Secure. If you missed the pay now stage, you can head off to our Quick Pay section where you can just enter your unpaid order id and pay for it without having to go through the booking process again
What restrictions are there on parcels carried through your network?
We have a prohibited items list, please check our Terms and Conditions for the list.

Section 11 - Terms and Conditions.

Items not carried
The Customer undertakes that the Company shall not be required or caused to carry or convey anything if such carriage or conveyance would be unlawful. The Company will not, without its specific agreement. carry livestock. liquids, perishable goods. glass, gases, cookery-ware, plates, any type of car parts, items made from clay, pyrotechnics, arms and ammunition or corrosive, toxic. flammable. explosive, oxidising or radio-active materials. The Company reserves the right to refuse any parcels which are neither the property of, nor sent on behalf of, the Customer.

If your parcel is not one of the item type listed in our 'items not carried' list, please ensure you enter your parcels size, weight and quantity into our parcel delivery volume calculator page.

 

Do my parcel(s) need any shipment labels?

The driver will already know the address the parcel will be delivered to however, you may print ready made labels or hand written labels to each parcel. Our labels can be found in the order confirmation email.

 
 
  Collection Cut-off time
 

Our Cut-off time is at 11am, Hurry!


for a collection on Tuesday

 
  UK & EU Parcel Delivery Services
 
Code Parcel Delivery Services Delivery time Compensation Price
 
NEXTDAY10UK UK Parcel Delivery via Next Day Delivery up to 10kg 1 Day up to 150 8.99
NEXTDAY15UK UK Parcel Delivery via Next Day Delivery up to 15kg 1 Day up to 225 11.99
NEXTDAY20UK UK Parcel Delivery via Next Day Delivery up to 20kg 1 Day up to 300 12.99
EUZONE1 UK Parcel Delivery to Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland, and Northern Ireland 2 Days up to 240 19.99
EUZONE2 UK Parcel Delivery to Austria, Denmark, Switzerland 3 Days up to 240 23.99
EUZONE3 UK Parcel Delivery to Czech Republic, Italy, Slovakia, Spain 4 Days up to 240 28.99
EUZONE4 UK Parcel Delivery to Croatia, Estonia, Finland, Hungary, Norway, Poland, Portugal, Sweden, Slovenia, Latvia, Lithuania 5 Days up to 240 37.99
EUZONE5 UK Parcel Delivery to Bulgaria, Tunisia, Turkey 5-7 Days up to 240 49.99
 
 

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